(ii) Events of sufficient magnitude that result in issuance of an official state of
emergency declaration by the local, state, or federal government.
(g) "Commission" means the Michigan public service commission.
(h) "Complaint response" or "response" means a communication between the
utility and the customer that identifies the problem and a solution to the complaint.
(i) "Complaint response factor" means the annual percentage of the complaints
forwarded to a utility by the commission that are responded to within the time period
prescribed by these rules.
(j) "Completion date" means the day on which service at a new installation is
permanently energized. The provision of construction power does not affect a
determination of the completion date.
(k) "Electric utility" or "utility" means that term as defined in section 2(d) of 1995
PA 30, MCL 460.562(d).
(l) "Interruption" means the full or partial loss of service to 1 or more customers
for longer than 5 minutes. The duration of a customer's interruption shall be
measured from the time that the electric utility is notified or otherwise becomes aware
of the full or partial loss of service to 1 or more customers for longer than 5 minutes.
(m) "Meter reading factor" means the percentage of meters read within an
approved billing period. An approved billing period is a "billing month" within the
meaning of R 460.2102(b) of not less than 26 days, nor more than 35 days, or some
other time period approved by the commission.
(n) "Metropolitan statistical area" means an area within the state of Michigan
identified by the federal office of management and budget on June 30, 1999. A map of
the metropolitan statistical areas was attached to the July 11, 2001, order in Case No.
U-12270 as exhibit C and appears on the website of the United States department of
commerce, economics and statistics administration, bureau of
the census at
(o) "Minimum bill prorated on a daily basis" means the amount that results from
dividing the customer's minimum bill amount by the number of days in the billing period
and then by multiplying that quotient by the number of days during which the customer
remained out of service.
(p) "MISS DIG activities" means the requirements imposed pursuant to 1974 PA
53, as amended, MCL 460.701 et seq.
(q) "New service installation factor" means the percent of new service hookups
that are completed within the time period prescribed by these rules, from start date to
completion date. New service hookups dependent on the construction of a line
extension other than the service line shall be excluded from the calculation of this
(r) "Normal conditions" means conditions other than catastrophic conditions.
(s) "Same-circuit repetitive interruption" means a grouping of more than 10
customers on a circuit who experience multiple interruptions under all conditions. At
its option, an electric utility may report on specific identifiable circuit segments
rather than whole circuits as long as the criteria for identification of the specific
circuit segments are fully explained in its report. If an electric utility lacks the
capability of independently tracking same-circuit repetitive interruption data, then the