DEPARTMENT OF CONSUMER AND INDUSTRY SERVICES
PUBLIC SERVICE COMMISSION
OPERATOR SERVICE PROVIDERS
(By authority conferred on the public service commission by sections 213 and 317 of
Act No. 179 of the Public Acts of 1991, as amended, being SS484.2213 and
484.2317 of the Michigan Compiled Laws)
R 484.101 Applicability of rules.
Rule 1. These rules apply to any person who provides operator service in
Michigan through a method other than as specified in section 102(t)(i), (ii), or (iii) of
Act No. 179 of the Public Acts of 1991, as amended, being S484.2102(t)(i), (ii), or
(iii) of the Michigan Compiled Laws.
History: 1996 AACS.
R 484.102 Definitions.
Rule 2. As used in these rules:
(a) "Caller" or "end user" means an individual who attempts to complete a call
through use of an operator service provider.
(b) "Commission" means the Michigan public service commission.
(c) "Customer" means a person who owns or controls a telephone, system, or
network over which operator services are provided in Michigan.
(d) "Emergency services" means police, fire, or ambulance services.
(e) "Operator service" means a telecommunication service
automatic or live assistance to an end user to arrange for completion and billing of a
telephone call originating within this state that is specified by the end user through
a method other than 1 of the following:
(i) Automatic completion with billing to the telephone from which the call
(ii) Completion through an access code or a proprietary account number used by
the end user, with billing to an account previously established with the provider by
the end user.
(iii) Completion in association with directory assistance services.
(c) "Operator service provider" or "OSP" means a provider of operator service.
(d) "Person" means an individual, corporation, partnership, association,
governmental entity, or any other legal entity.
(e) "Telecommunication provider" or "provider" means a person, or an affiliate
of the person, who, for compensation, provides 1 or more telecommunication