DEPARTMENT OF COMMUNITY HEALTH  
BUREAU OF FINANCIAL MANAGEMENT AND ADMINISTRATIVE SERVICES  
SHARING HEALTH CARE INFORMATION  
(By authority conferred on the director of community health by section 9 of 2006 PA 593, MCL  
550.289)  
R 550.501 Definitions.  
Rule 1. As used in these rules:  
(a) "Director" means the director of community health.  
(b) "Complainant" means any entity who files a complaint about an alleged violation of this  
act.  
History: 2010 AACS.  
R 550.502 Applicability.  
Rule 2. These rules govern the administrative procedures for the handling of a complaint filed  
by any entity and provide additional procedures for a request for a hearing.  
History: 2010 AACS.  
R 550.503 Complaints.  
Rule 3. (1) A complaint shall be in writing and signed by the complainant.  
(2) A complaint shall be limited to matters involving an alleged violation of this act.  
History: 2010 AACS.  
R 550.504 Receipt and disposition of complaints.  
Rule 4. (1) A complaint shall be filed with the director or his or her designated  
representative.  
(2) A complainant must file the complaint within 30 days of the date of the action giving rise  
to the complaint.  
(3) The director or designated representative shall give the complainant a file number, establish  
a file, and send acknowledgement to the complainant.  
(4) A complaint shall be investigated according to a priority established by the director or his  
or her designated representative. A memorandum of the investigation shall be prepared and  
placed in the complaint file.  
(5) The memorandum written following investigation of a complaint with copy to the  
involved complainant shall detail all of the following:  
(a) Brief description of the complaint.  
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(b) Investigatory findings.  
(c) Recommendations for indicated change or correction of deficiencies or items of  
noncompliance.  
(d) Need for follow-up, if indicated.  
(6) The director shall send a letter to the complainant following investigation of the  
complaint informing the complainant generally of any action taken.  
History: 2010 AACS.  
R 550.505 Hearings on complaints.  
Rule 5. (1) A complainant may request a hearing on his or her complaint if he or she is  
dissatisfied with the investigation or results.  
(2) A complainant shall submit a request for a hearing in writing to the director or his or her  
designated representative within 30 days after receipt of the letter specified in R 500.504(5).  
(3) A complainant shall have access to the complaint file and its content prior to the hearing  
by appointment at a mutually convenient time in the department's offices.  
History: 2010 AACS.  
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