misapplication of enforcement of regulations by a licensing representative or any
substantial differences of opinion as may occur between the licensee or the
applicant and any licensing representative concerning the proper application of the
act or these rules. A meeting with the supervisor shall be afforded upon request. This
subrule notwithstanding, the licensee or the applicant may contact any other official
of the department regarding issues relating to the licensing activities of the
department. Any contact with the supervisor or any other departmental official shall not
result in any retaliation by the licensing representative.
(4) All written communications, scheduled and unscheduled visits, routine
licensing investigations and complaint investigations shall be conducted according to
department policy and the provisions of the act.
(5) A licensee or an applicant may request, under the provisions of Act No. 442 of
the Public Acts of 1976, as amended, being S15.231 et seq. of the Michigan
Compiled Laws, copies of department policies or other documents governing the
licensing activities of the department.
(6) A licensee or an applicant shall be afforded the opportunity to have a conference
with the licensing representative before the conclusion of a routine licensing
investigation or complaint investigation and, as soon as practicable thereafter, shall
receive a written response indicating the findings of the licensing representative or
any other licensing official.
(7) A licensee or an applicant shall have the right to review a licensing study
report in which refusal to renew, revocation, or denial of license issuance is being
recommended, before that
finalized, except in situations where the
department finds cause to invoke a summary suspension action. The licensee or the
applicant shall have the right to submit a written response within 15 calendar days to
the licensing study report. The final licensing study report shall include the licensee's
or the applicant's written response, and the response shall be considered a part of the
official record and shall be subject to disclosure under the provisions of Act No. 442
of the Public Acts of 1976, as amended, being S15.231 et seq. of the Michigan
(8) A licensee or an applicant shall have the right to provide a written response to
the findings of the licensing representative or other department official in the event
of a licensing investigation report or a complaint investigation report. Unless otherwise
requested by the licensee or the applicant, in writing, the written response shall become a
part of the department's official licensing record and shall be public information
according to the provisions of Act No. 442 of the Public Acts of 1976, as amended,
being S15.231 et seq. of the Michigan Compiled Laws and the act.
(9) A licensee or an applicant may request, in writing, a declaratory ruling as to
the applicability of a rule as provided in section 63 of Act No. 306 of the Public Acts
of 1969, as amended, being S24.263 et seq. of the Michigan Compiled Laws and the
(10) The department shall provide advice and technical assistance to the licensee
or the applicant to assist the licensee in meeting the requirements of the act and
these rules. The department shall offer consultation upon request in developing
methods for the improvement of service.