(b) "Hearing officer" means a notary public who is qualified to administer oaths to
conduct customer hearings against the utility company and who is on a list filed with the
(c) "Heating season" means the period between November 1 and March 31.
(d) "In dispute" means that a matter is the subject of an unresolved disagreement, claim,
or complaint against a utility by a customer, or the customer's authorized agent.
(e) "Informal complaint" means a matter that requires follow-up action
investigation by the utility or the commission to resolve the matter without a customer
hearing or formal hearing.
(f) "Inquiry" means a question regarding a utility matter that is asked by the customer
and answered by the utility or the commission.
(g) "Large nonresidential customer" means a nonresidential customer with usage of 300
Mcf or more of natural gas per year or 30,000 kWh or more of electric usage per year,
including schools and centrally metered apartment buildings.
(h) "Late payment charge" means a finance, service, carrying, or penalty charge that
is assessed by a utility because a bill or portion of a bill is delinquent.
(i) "Medical emergency" means an existing medical condition of the customer or a
member of the customer's household, as defined and certified by a physician or public
health official on a commission-approved medical certification form, that will be
aggravated by the lack of utility service.
(j) "Meter" means a utility-owned device that measures the quantity of natural gas used
by a customer, including a device that measures the heat content of natural gas or a
utility-owned device that measures and registers the amount of electrical power used.
(k) "Meter error" means a failure to accurately measure and record all of the natural gas
or electrical quantities used that are required by the applicable rate or rates.
(l) "New customer" means a customer who has not received the utility's service within
the previous 6 years.
(m) "Occupant" means an individual or entity, other than the customer of record,
occupying a premises. An occupant who is an individual must be at least 18 years of age
or an emancipated minor.
(n) "Peak season" means the period during which a utility experiences its maximum
demand for electric or natural gas service.
(o) "Positive identification information" means a consistently used appropriate
identification such as, but not limited to, any of the following:
(i) A driver's license, identification card issued by a state, U.S. military card, U.S.
military dependent's identification card, Native American tribal document, passport, or
other government-issued identification containing a photograph.
(ii) Articles of incorporation, tax identification documents, business license, certificate
of authority, or similar documents proving identity of a business.
(p) "Power supply cost recovery" means the adjustment in rates to recognize the
cost of purchased power and fuel for electric generation.
(q) "Prepaid service" means a commission-authorized plan that entitles a utility to
receive payments for service to a customer’s premises in advance of the customer’s
actual usage of the service.
(r) "Previous customer" means a customer who has received the utility's service within
the previous 6 years but is not currently receiving service.