(e) "Informal complaint" means a matter that requires follow-up action or investigation
by the utility or the commission to resolve the matter without a customer hearing or
(f) "Inquiry" means a question regarding a utility matter that is asked by the customer
and answered by the utility or the commission.
(g) "Large nonresidential customer" means a nonresidential customer with usage of 300
Mcf or more of natural gas per year or 30,000 kWh or more of electric usage per year,
including schools and centrally metered apartment buildings.
(h) "Late payment charge" means a finance, service, carrying, or penalty charge that is
assessed by a utility because a bill or portion of a bill is delinquent.
(i) "Medical emergency" means an existing medical condition of the customer or a
member of the customer's household, as defined and certified by a physician or public
health official on a commission-approved medical certification form, that will be
aggravated by the lack of utility service.
(j) "Meter" means a utility-owned device that measures the quantity of natural gas used
by a customer, including a device that measures the heat content of natural gas or a
utility-owned device that measures and registers the amount of electrical power used.
(k) “Meter creep” means a continuous apparent accumulation of energy in a meter with
voltage applied and the load terminals open circuited.
(l) "Meter error" means a failure to accurately measure and record all of the natural gas
or electrical quantities used that are required by the applicable rate or rates.
(m) "New customer" means a customer that has not received the utility's service within
the previous 6 years.
(n) "Occupant" means an individual or entity, other than the customer of record,
occupying a premises.
(o) "Peak season" means the period during which a utility experiences its maximum
demand for electric or natural gas service.
(p) "Positive identification information" means a consistently used appropriate
identification including, but not limited to, either of the following:
(i) A driver license, identification card issued by a state, United States military card,
United States military dependent's identification card, Native American tribal document,
passport, or other government-issued identification containing a photograph.
(ii) Articles of incorporation, tax identification documents, business license, certificate
of authority, or similar documents proving identity of a business.
(q) "Power supply cost recovery" means the adjustment in rates to recognize the cost of
purchased power and fuel for electric generation.
(r) "Prepaid service" means a commission-authorized plan that entitles a utility to
receive payments for service to a customer’s premises in advance of the customer’s
actual usage of the service.
(s) "Previous customer" means a customer that has received the utility's service within
the previous 6 years but is not currently receiving service.
(t) "Primary purpose" means the collection, use, or disclosure of information that a
utility collects or a customer supplies when an authorized business need exists or as an
emergency response requires in order to do any of the following:
(i) Provide, bill, or collect for regulated electric or natural gas service.
(ii) Provide for system, grid, or operational needs.